1. General Provisions
1.1. The following rules (hereinafter referred to as the Rules) apply to the online shopping activities in the web store www.amberworldlt.com (hereinafter referred to as the Store) established by JSC „Gintaro pasaulis“ (hereinafter referred to as the Seller).
1.2. The Seller reserves the right to modify, amend or supplement the Rules at any time, taking into account the legal requirements. The Buyer is informed in the Store website. The Store Rules are applicable at the time of placing the order.
1.3.The right to buy in the Store have:
1.3.1. capable persons, i.e. persons who have reached the age of majority and whose capacity is not restricted by law;
1.3.2. minors aged 14 to 18, with the consent of their parents or caretakers, except when they are disposing of their income themselves;
1.3.3. legal entities;
1.3.4. authorized representatives of all the above mentioned persons.
1.4. The Seller, approving the Rules, also guarantees that, in accordance with paragraph 1.3., the Buyer has the right to purchase goods in the Store.
1.5. The Agreement between the Buyer and the Seller is considered concluded from the moment when the Buyer having created a shopping cart in the Store, having indicated the delivery address, choosing a payment method and agreeing with Seller's rules, clicks on the button "Confirm order" (see paragraph 5 "Ordering the goods, prices, payment, terms").
1.6. Each contract concluded between the Buyer and the Seller is saved in the Store website.
2. Protection of personal data
2.1. Order goods in the Store the Buyer can by:
2.1.1. registering in the Store – providing the requested data;
2.2. Ordering the goods in the ways provided by the Rules 2.1. Paragraph, in the information fields provided by the Seller, the Buyer must indicate his personal data which is necessary for the proper execution of the order of the goods: name, surname, delivery address, telephone number and e-mail.
2.3. By confirming these Rules, the Buyer agrees that the Customer's personal data provided in paragraph 2, will be used by Seller only for the sale of goods in the Store, performance analysis and direct marketing.
2.4. By agreeing that the Customer's personal data will be processed by the seller for the purpose of selling goods in the Store, the Buyer also agrees that to the phone number and e-mail provided would be sent informational messages necessary for execution of the order.
2.5. Buyer, by registering in the Store and ordering the goods, commits to keep and do not reveal any login details.
3. Buyer’s rights and obligations
3.1. Buyer has the right to purchase goods in the Store according to these Rules and other information provided in the Store website.
3.2. The Buyer has the right to refuse the purchase agreement with the Store, informing the Seller in writing (by e-mail, indicating the order number and the item desired to return), not later than 14 (fourteen) business days after the delivery date of the item, except of cases where the contract cannot be refused in accordance with the laws of the Republic of Lithuania (for example, when the contract is concluded for pearls, precious stones, precious metals and their articles, except artificial jewelry.
3.3. The Buyer may take and advantage of the right provided in Paragraph 3.2. only if the item has not been damaged or substantially changed its appearance and has not been used.
3.4. The Buyer undertakes to accept the ordered goods and pay the agreed price for them.
3.5. If the data provided in the Customer's registration form changes, the Buyer must immediately update it.
3.6. The Buyer undertakes not to reveal login information to third parties. If the Buyer loses his login information, he must immediately inform the Seller by the means of communication provided in the "Contacts" section.
3.7. Using the Store Buyer agrees with these sale and purchase Rules and undertakes to comply with them and not to violate the legal acts of the Republic of Lithuania.
4. Seller’s rights and obligations
4.1. The Seller undertakes to provide all conditions for the Buyer to use the Store services properly.
4.2. If the Buyer is trying to harm stability and security of the Store or break his obligations, the Seller has the right to limit or suspend immediately the Buyer's access to the Store without any warning,or in exceptional cases, cancel the Buyer's registration.
4.3. The Seller undertakes to respect the Buyer's privacy right to the personal information provided by the Buyer in the Store registration form.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address indicated by the Buyer.
5. Ordering goods, prices, payment, terms.
5.1. You can buy in the Store 24 hours a day, 7 days a week.
5.2. The Agreement is valid from the moment when the Buyer clicks the "I confirm the order" button, and after getting the order, the Seller confirms it - sends a confirmation letter to the e-mail indicated by the Buyer.
5.3. Prices in the Store are indicated in EUR, including VAT.
5.4. The buyer pays for the goods in one of the following ways:
5.4.1. Payment via e-banking is prepayment using the e-banking system used by the Buyer. To use this form of payment, Buyer must have a signed banking agreement with one of the following Lithuanian banks: AB SEB bankas; Swedbank; AB Citadele bankas; Danske Bank A / S Lithuania Branch; Nordea Bank, Joint-Stock Company Artea, Closed Joint-Stock Company Urbo Bankas or any other foreign bank. The Buyer transfers money to the Store’s account.
The responsibility for data security in this case is of the relevant bank, as all monetary operations are carried out in electronic bank system.
5.4.2. Payment through the Neopay system. When placing an order, you can choose payment through the Neopay system. This system will allow you to pay with the help of Lithuanian banks electronic banking.
At the end of the order, you will be directed to the Neopay system, where you can choose the most acceptable payment method for you.
5.5 The Buyer undertakes to pay the order immediately. Only upon receipt of payment for the order the parcel of goods is started to be formed and the delivery term of the goods starts to count.
6. Delivery of goods.
6.1. When choosing a delivery service, the Buyer undertakes to indicate the exact delivery address of the goods.
6.2. The Buyer undertakes to accept the goods himself. In the case when the Buyer cannot accept the goods himself, and the goods are delivered to the specified address, the Buyer doesn’t have a right for claims to Seller regarding the delivery of the goods to a wrong subject.
6.3. Goods are delivered by the Seller or the Seller's authorized representative (courier).
6.4. The Seller delivers the goods to the Buyer in accordance with the terms specified in the Store website. These terms are preliminary and also do not apply in cases when the Seller doesn’t have the required goods in stock, and the Buyer is informed about the lack of ordered goods. In addition, the Buyer agrees that, in exceptional cases, the presentation of the goods may delay due to unforeseen circumstances beyond Seller's control. In such a case, the Seller undertakes to contact the Buyer immediately and to agree the conditions for the delivery of the goods.
6.5. In all cases, the Seller is released from liability for violation of the terms of delivery of goods if the goods are not presented to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances beyond the Seller's control.
6.6. The Buyer in all cases must immediately inform the Seller if the order is delivered in a molded or damaged package, if the parcel contains unordered items or inappropriate quantity, partly completed goods.
6.7. In all cases, at the time of delivery, the Buyer must mark noticed packaging damages in the courier's submitted delivery note or write a separate act for these damages. This must be done with the participation of the courier. Without performing these actions, the Seller is released from liability to the Buyer for damage of the goods in relation to packaging damage not specified by the Buyer in the courier delivery document.
7. Quality of goods, guarantees.
7.1. Each item sold in the Store has its referred description.
7.2. The seller is not responsible for the fact that the item in the shop may not match the size, shape and color of the goods in their color, shape or other parameters due to the characteristics of the monitor used by the Buyer.
7.3. If the Seller does not provide a quality guarantee for certain product types, the relevant legislation provides their guarantee.
7.4. If the Seller does not provide a quality guarantee for certain product types, the relevant legislation provides their guarantee.
7.5. Products are granted 24 months. the term of the legal guarantee, during which the buyer can make claims for product defects (a written request must be submitted together with the product purchase document).
8. Returns and refunds
8.1. Defects of the sold goods are removed, low-quality goods are exchanged, returned in accordance with Article 6.22810 of the Civil Code. Exceptions apply in accordance with 6.22810 of the Civil Code
Art.10 the second part.10 In all cases, money for returned goods is transferred only to the payer's bank account within 14 (fourteen) days after the Seller receives the returned goods.
8.2. In order to return the item, you can do it within 14 days from the day the shipment was delivered to you, informing us by the contacts provided, indicating the name of the goods, the order number and the reasons for the return. Money for returned goods in all cases is transferred only to the payer's bank account within 14 days, after accepting returned goods.
8.3. The following conditions must be met when returning goods to the Seller:
8.3.1. the returned goods must be in the original packaging;
8.3.2. the goods cannot be damaged;
8.3.3. the product must not be used, it has not lost its appearance (undamaged labels, unbroken protective films, etc.) (this condition does not apply in the case of returning a defective product);
8.3.4. the returned item must be in the same set as the Buyer has received;
8.3.5. when returning a product, it is necessary to present a purchase document.
8.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer fails to comply the established procedure of returning of goods.
8.5. After receiving a return good and / or defective good, the Seller commits to take back such goods and replace them with similar eligible goods.
8.6. In the case that the Seller does not have suitable goods for the replacement, the Buyer will be refunded the amount that had been paid, excluding the price for delivery.
8.7. The cost of returning the item, if it is of a good quality and is returned for some other reasons, it is paid by the Buyer.
8.8. In all cases of returning the goods, the Buyer must first inform the Seller's responsible employees by contacts provided and only after receiving the information, to start the return of the goods.
9.Buyer and Seller responsabilities
9.1. The Buyer is solely responsible for the correctness of the personal data provided by the Buyer. If the Buyer does not provide the exact personal data in the registration form, the Seller is not responsible for the consequences arising therefrom and acquires the right to demand direct damages from the Buyer.
9.2. The Buyer is responsible for the actions taken using the Store.
9.3. By registering in the Store the Buyer is responsible for revealing his login data to third parties. If the Store services provided by the Store are used by a third person who logs the Store using Buyer login data, the Seller considers this person as a Buyer.
9.4. The seller is realeased from any liability in cases where the loss arises from the fact that the Buyer, despite the Seller's recommendations and the obligations of the Buyer, did not understand these Rules, although such an opportunity was granted to him.
9.5 If in the Seller’s Store there links to other companies’, institutions’, organisations’ or individuals’ web sites the Seller is not responsible for the information or activities contained therein, the Seller do not oversee, control, and do not represent these companies and individuals.
9.6. In case of damage, the guilty Party compensates the other Party for direct losses.
10. Marketing and information.
10.1. The seller only collects as much personal information as is absolutely necessary for executing the order.
10.2 The Seller can initiate various promotions in the Store at his own discretion.
10.3 The Seller has the right to change the terms of the promotions unilaterally, without any notice, and cancel them as well. Any change or withdrawal of the terms and conditions of the promotions is only valid, i.e. from the moment of their execution.
10.4 The Seller sends all notifications by means indicated in the Customer's registration form.
10.5 The Buyer sends all messages and questions to Seller by e-mail or phone number provided in the "Contacts" section of the Store.
10.6 The Seller is not responsible if the Buyer does not receive the information or confirmation messages sent regarding to the internet connection, the network suppliers or e-mail services fault.
11. Final provisions.
11.1 These Rules for the purchase and sale of goods are concluded in accordance with the laws and legal acts of the Republic of Lithuania.
11.2. All disputes arising from the execution of these Rules shall be resolved by negotiation. Failing to reach an agreement, disputes shall be resolved in accordance with the procedure established by laws of the Republic of Lithuania
11.3. Consumer disputes are resolved by the State Consumer Rights Protection Service, address Vilniaus st. 25, LT-01402 Vilnius, www.vvtat.lt
11.4. The buyer can submit requests or complaints on the electronic consumer dispute resolution platform https://ec.europa.eu/odr/
